Experienced In Customer Service Training & Contact Center Best Practices


About Service Obsessed

Service Obsessed, Inc®. was founded by Rich Palombo and provides powerful, informative, relevant and energetic customer service training that will enhance your customers' experience with a service agent, sales associate or anyone who has the potential to come in contact with a customer.

Rich Palombo is the Chief Trainer and has 19 years of invaluable hands-on experience in delivering world-class customer service and training (Bio page). All training is conducted by Rich himself.

Our customer service techniques have been applied and proven over the past 19 years with well-respected brands that are over 100 years old. Unlike other consulting companies, Rich continues to practice what he teaches. He has spoken to approximately 227,000 customers and has achieved a customer satisfaction rating of 99.9%. As you can see he doesn't assume what works in delivering world-class service, he knows personally what works!