SERVICE OBSESSED, INC®

Experienced In Customer Service Training & Contact Center Best Practices

INVALUABLE EXPERIENCE
Rich has spoken to 227,000 customers over his 19 year career in customer service with a customer satisfaction rating of 99.9%. He has applied his skills in customer service and contact center leadership with:

Pepsi-Cola Company
James River Corporation
Colgate-Palmolive Company
Starwood Hotels and Resorts Worldwide
Emigrant Savings Bank

ACCOMPLISHMENTS
In 1998, the Society of Consumer Affairs Professionals in Business (SOCAP) recognized Rich's passions for delivering world-class customer service and awarded him with the prestigious 'Rep of the Year' award

SOCAP BOARD PARTICIPATION
In addition to his successful career, Rich simultaneously served on the Board of Directors for SOCAP and held the following position:
President -2006

Vice President and President Elect - 2005
Treasurer - 2003, 2004
Programs Chairperson - 2002
Community Event Chairperson - 1999

ADJUNCT PROFESSOR
Rich is on the faculty as an adjunct professor for the College of Call Center Excellence where he is expected to provide webinars to industry professionals on customer service & call center best practices

QUOTED IN THE MEDIA
Rich's skills in handling customer service situations have been mentioned in the USA Today newspaper